Customer Experience Consulting Services

Unify communications to create meaningful, personalized, and consistent user and customer experiences.

Build Trust. Foster Loyalty. Create Unified Experiences.

Your IT infrastructure needs to meet user and customer expectations. Work with Vaultas to find out how to do that.

Why choose Vaultas for Customer Experience (CX) consulting services?

Design innovative CX strategies that align with your brand values and customers’ expectations.
Streamline communication channels and enhance customer interactions with UCaaS solutions.
Revolutionize contact center operations with guidance from experts in CCaaS platforms.
Deepen customer insights with CX consulting services to integrate CRM solutions with your workflow.
Partner with experts committed to ensuring your IT ecosystem increases trust, loyalty, and reliability between you and your users and customers.

Access pricing for customer experience (CX) consultants .

What Industry Leaders Say About Vaultas

Vaultas has been our trusted partner for nearly a decade, providing us with exceptional service on multiple data center projects. Their team has been professional, knowledgeable, and responsive throughout the entire process. They have demonstrated a comprehensive understanding of our project requirements and worked closely with us to ensure that the design met our needs. Vaultas has also provided us with a Secure Fiber connection directly from our office locations to the data center, which has been invaluable in helping us find the ultimate IT team to manage our data. The end result has always been a data center that exceeded our expectations and was delivered on time and within budget. We highly recommend Vaultas to anyone looking for a reliable and experienced partner for their data center needs.

Gary Peterson

Mechanical Designer, Design Tree Engineering and Land Surveying

The Nelson Family Companies (including Form-A-Feed) have worked with Vaultas for several telecommunication projects over the years. They are professional, responsive, and down-to-earth. Our core values including “family” align, so the partnership is very natural. We leave every conversation confident that Joe and the team are going to take care of us. Recently, Joe helped manage a project at our New Richmond, WI manufacturing facility. Joe kept the project on track, provided timely updates, and showed up when it mattered most. We appreciate our partnership with Vaultas and hope to continue the relationship for years to come.

Keith Henneman

Technology Services Manager, Form-A-Feed

Vaultas has been an indispensable partner in our journey, offering unwavering support and top-notch datacenter hosting that's been flawless for years. Their dedication is a cornerstone of our operations, enabling us to achieve more than we ever thought possible. Every visit to their facilities reaffirms their commitment to going the extra mile; Joe and John, in particular, have been incredibly supportive. John's gesture of fetching screws from a local hardware store for our urgent hardware upgrades exemplifies their exceptional service. This level of care and attention to detail has been critical in not just meeting but surpassing our expectations. We wholeheartedly endorse Vaultas for their unparalleled support and expertise in datacenter services.

Jon Melberg

Operations Analyst, On Systems Inc.

Vaultas give us a great product at a value. They are very knowledgeable about their products and support throughout the process and we will be working with them for future initiatives. We were looking for a COLO to help support our DR initiatives and Vaultas came in and matched exactly what we were looking for. Joe and John are very knowledgeable about all the products they offer, always have suggestions for solutions we are looking for. They are always assisting us with new ideas, recommending new technologies, and are always looking into the future, for what is best for us as a customer.

David Dingmann

Infrastructure Manager, Park Industries Inc.

Vaultas has been our valued partner for over 12 years, providing exceptional support and service on Data Center projects. When we have had issues with our equipment they went above and beyond their responsibility to help us resolve the issues quickly. A few years ago, we mentioned to Joe and John that we needed to replace our emergency power backup for our server room. John took it upon himself to look for one and found us a great deal. They also provide us with a secure fiber connection to our data center. They are very knowledgeable and are always looking for new technologies that can help their customers. We highly recommend them to anyone looking for a datacenter service.

Tim Cunningham

Director of IT, Northern Contours

How We Serve Innovative Teams - By the Numbers

40+

Years of industry experience

500+

Carriers and IT suppliers

1,600+

Data center locations across the globe

Customer Experience Consulting and Services

Unified Communications as as Service (UCaaS)

Empower efficient customer interactions with UCaaS solutions. Identify the best way to Integrate voice, video, messaging, and collaboration tools for your business.

Contact Center as a Service (CCaaS)

From intelligent call routing to multichannel support, CCaaS solutions empower your agents to provide exceptional customer service, driving satisfaction and brand loyalty.

Customer Engagement Management (CEM)

Craft memorable interactions at every touchpoint of the customer journey. Optimize interactions to drive customer satisfaction and loyalty.

Customer Journey Orchestration (CJO)

Identify how to optimize your customer’s journey so you can ensure seamless experiences that resonate with your users and customers.

Automation Processes

Learn how to leverage automation technologies such as chat-bots, self-service portals, and personalization solutions to deliver efficient and impactful CX.

Engage Your Workforce

Give workers the tools they need to build strong, resilient customer relationships. Our consultants provide guidance on the best options to empower worker success.

Our Technology Partners Include

Build Impactful Customer Experiences with Vaultas

Technology To Create Happier Customers, Engaged Workers

Stop relying on human-centric solutions to build meaningful and enduring relationships with your customers.

Join the thousands of businesses that leverage modern technology solutions to enhance and support engagements between customers and team members.

Not sure where to start? That’s okay.

Our consultants can show you the best way forward to build CX solutions that are seamless for your team members and customers.

We’ll help you:

Unify communications
Deepen customer insight with your CRM data
Choose solutions that align with company values and goals
Streamline IT infrastructure for improved CX and usability, not added complexity

Build Meaningful CX Journeys With Vaultas

86% of buyers are willing to pay more for great customer experiences. To build customer journeys that customers love, you need to align your CX strategies with your brand, customer expectations and IT capabilities.

At Vaultas, our consultants will help you adapt and tailor your CX solutions to fit your customers’ needs.

How we do this:

Initial assessment. We will conduct a full assessment of your current infrastructure, explore customer behaviors, and learn about your company and its objectives.
Identify CX opportunities. From there we will identify ways to improve and enhance your CX solution and share our results.
Procurement. Next we will suggest IT suppliers that are best suited to your goals, IT infrastructure, future plans, and other considerations.
Implement. Beyond consulting, we are a full-service IT solutions company that can help you implement your CX solutions seamlessly into your current infrastructure.

1 in 3 Customers Leave a Brand With Poor CX

Don’t give your customers a reason to leave. Invest in better CX.

Drive CX Further With Exceptional Connectivity and Reliability

No matter how thoughtful your CX solutions are, if they aren’t backed by a robust, reliable, and responsive infrastructure, they won’t meet your customers’ expectations.

Back your tailored customer experience initiative with infrastructure that ensures your users can reach you at any time, from anywhere—without lags or awkward pauses.

At Vaultas, we can ensure your entire IT ecosystem serves your customers beautifully at every moment.

Beyond CX solutions, we also offer:

Connectivity. Access cloud environments, broadband solutions and exceptional carrier choices.
Colocation. Ensure unified CX for all your customers with global colocation and edge computing services.
Data centers. Keep data secure and networks running optimally with data center services equipped for modern computing needs.

Leverage Decades of CX Excellence

Empower your organization to deliver memorable customer experiences that drive loyalty and growth.

With over 40 years of experience, we know what it takes to build CX journeys your customers will respond favorably to.

With a customer-centric approach and innovative solutions, we help you build a solid foundation for long-term success in the competitive marketplace.

Let our expertise in customer experience technologies be the catalyst for your business’s continued excellence.

Our Other Data & IT Services

Frequently Asked Questions

What does a CX consultant do?

A CX consultant plays a pivotal role in enhancing your business's customer experience. Their key responsibilities include:

Analyzing and improving current customer interactions.
Developing and implementing strategies to boost customer satisfaction.
Measuring the effectiveness of these strategies on customer loyalty and business growth.

At Vaultas, our CX consultants ensure your customer experience aligns with your business goals, fostering customer loyalty and driving success.

How can CX consulting benefit my business?

A CX consultant brings significant advantages to your business, focusing on enhancing customer interactions.

Key benefits include:

Identifying and addressing gaps in your customer experience.
Implementing strategies that increase customer satisfaction and loyalty.
Providing insights that lead to improved customer retention and revenue growth.

Their expertise ensures your business not only meets but exceeds customer expectations, driving long-term success.

How do you tailor your services for different industries?

A CX consultant plays a crucial role in adapting their approach to meet the unique needs of your industry. This involves developing strategies that resonate specifically with your customer base, ensuring that the solutions provided are directly relevant to your business's challenges and opportunities.

By drawing on industry-specific best practices and insights, a CX consultant ensures that the customer experience strategies implemented are not only effective but also finely tuned to your business context.

This tailored approach is key to enhancing customer satisfaction and driving success in your specific market.