Voice over internet protocol, or VoIP, has become the standard for voice communications in small businesses. When compared to standard on-premises PBX systems, VoIP has many benefits. It costs less, is more flexible, and can be integrated into multiple communication channels, instead of just a standard telephone conversation using a desktop phone. Calls can be made on that phone, but they can also be made via the internet, on a computer or smartphone.
Now, a new voice communications service is growing more popular. Unified Communications as-a-Service, or UCaaS, is similar to VoIP in that it powers multiple channels for communication. However, according to PCMag, UCaaS provides more options. Where VoIP only allows inbound and outbound telephone calls, UCaaS provides additional methods of communication, such as chatting, texting, video conferencing, screen sharing and more.
VoIP vs. UCaaS: Options and Integration
It’s important to note that VoIP and UCaaS are not competing systems. VoIP is integrated into UCaaS – when phone calls are made in a UCaaS system, they are powered with VoIP. But VoIP is unable to provide some of the additional features of UCaaS, such as chatting and video calls.
Which is Right For Your Business?
Today, as more employees work remotely than ever before, it’s essential that they be able to easily communicate. UCaaS can make it easier to collaborate and manage projects, and stay caught up with coworkers in different physical locations. You can chat and text, video conference and share screens.
One potential complication of UCaaS is the additional data that it will create and the new channels that will have to be managed. Working with an experienced PBX, VoIP and UCaaS provider can help make the transition easier.
Vaultas is a technology ecosystem provider that facilitates direct access to any network or service provider. Our services include hybrid IT solutions, data storage and backup, disaster recovery and business continuity services, hosting, colocation, cloud storage, data center consulting, VoIP and UCaaS solutions, and more.
Our primary ecosystem access points are located in the Twin Cities of Minneapolis and St. Paul, as well as Alexandria and St. Cloud, MN, and Milwaukee, WI, with remote access from anywhere in the world. Contact us to get started.